FREQUENTLY ASKED QUESTIONS
Every piece is handmade in Nepal, in Label STEP certified ateliers using traditional Tibetan knotting techniques passed down through generations. Raw materials come from rural areas — Himalayan wool from Mustang highlands, nettle from forest valleys — then travel to Kathmandu where skilled artisans hand-knot each piece over weeks.
Learn more about our Craftsmanship.
Our current collections use 100% Himalayan wool from high-altitude sheep. This wool develops natural water resistance and vibrant color depth due to the harsh mountain conditions. The extreme altitude creates fiber with natural resilience — high resistance yet soft to touch.
Yes, particularly pieces using nettle fiber. Nettle has a firm texture that resists wear and sheds less than wool, making it ideal for high-traffic spaces. Himalayan wool also holds up beautifully with proper care — its natural resilience comes from harsh mountain conditions. Both materials develop character over time rather than simply showing wear.
Absolutely. Every piece can be made to your exact dimensions. Whether you need a standard size adjusted or completely custom proportions, we'll create it specifically for your space. Our Size Guide can help you determine the right dimensions for your room layout and furniture.
Vacuum weekly using gentle suction. For stains, blot immediately with a damp (not wet) white towel — never rub. Use minimal water and wool-safe detergent if needed. For deeper cleaning, take your piece to specialists familiar with natural fiber rugs. Natural materials age beautifully with proper care.
Material samples are available upon request. We'll send you actual swatches so you can feel the texture and see the colors in your own light. This helps you make confident decisions about what will work in your space.
We don't have a physical showroom. The best way to experience our materials is through samples, we'll send you actual swatches so you can feel the texture and see the colors in your own light. If you'd like more personal guidance, you can book a consultation with us directly.
This is our flagship store — where we share our work and vision directly with you. Every piece is handcrafted with care in fair-trade certified conditions. At this moment we don't sell on other websites. If you're a retailer interested in carrying our rugs, please reach out.
After placing an order, you have 24 hours to change or cancel. Once that window closes, production begins and modifications aren't possible, every rug is made specifically to your specifications, entirely by hand.
Your rug will carry the same design and character, but natural variations make each piece unique. Hand-knotted construction means slight irregularities. Undyed materials can vary up to 5% from samples. Final dimensions may vary 2-5% from specifications. These variations aren't flaws — they're evidence that human hands, not machines, created what you're receiving.
You have 24 hours after placing your order to cancel and receive a full refund. Because every rug is made just for you, entirely by hand, orders cannot be canceled past this deadline.
Yes. Payment is split into two parts: 50% at the time of ordering, which starts production, and the remaining 50% once your rug has completed production and passed quality inspection in our Amsterdam studio, just before it ships to you. This means you pay in two stages naturally aligned with the making of your piece.
Yes. Free shipping worldwide with specialized packaging and careful handling. After production in Nepal, your rug arrives at our Amsterdam studio for final quality inspection, then ships directly to you.
EU customers: VAT & Duties included in price
International: VAT & Duties not included, requested upon delivery
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Each rug is hand-knotted to order in Nepal, taking 12-16 weeks from confirmation to delivery. Production begins once your specifications are finalized and payment is received. After completion, your rug arrives at our studio in Amsterdam, The Netherlands for quality control, then ships directly to your address. We'll keep you updated throughout the process.
Two-year warranty against manufacturing defects. Natural material variations, like color shifts between dye batches or slight size differences, are part of authentic handmade character, not defects. If you have concerns about construction quality or material integrity, we'll address them.
Each piece is made specifically for you, so orders are final. However, you can cancel within 24 hours for a full refund. Before ordering, we encourage questions about sizing, materials, colors — anything that helps you feel completely confident. We're here to make sure you're choosing something that will work beautifully in your space.
Since every rug is made-to-order for you, we don't accept returns. This made-to-order approach eliminates waste, each piece begins its journey when you envision it in your space. That's why we offer material samples, sizing consultation, and detailed information before you order.
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We're here to help you feel confident about your choice. Whether it's technical specifications, material advice, or help visualizing a piece in your space — reach out.