Terms of service
Last Updated: February 4, 2026
The following Terms and Conditions apply to purchases through www.tapin.studio. By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions, as well as our Privacy Policy and Cookies Policy.
To place an order, you must be 18 years or older with legal capacity to contract. All purchases must be made by the final consumer. Purchase by minors is prohibited.
1. COMPANY INFORMATION
Legal Entity: Tapín VOF
Registration Number: 92848990
Registered Address: Dollebegijnensteeg 5B, 1012 HD Amsterdam, The Netherlands
VAT Number: NL866193303B01
Contact: info@tapin.studio
Website: www.tapin.studio
Tapín reserves the right to modify these Terms and Conditions at any time. The version accepted at order placement governs that transaction. Material changes will be communicated to registered customers via email. These Terms are provided in English; in case of disputes, the English version prevails.
2. PRODUCTS
2.1 Product Information
Each product listing includes design name, photographs, material composition, size specifications, production timeline, price (including or excluding VAT depending on location), and available customization options. Product photographs are for reference. Due to handmade nature and natural materials, actual products may vary from photographs without affecting essential characteristics or quality. Colors on screens may differ from actual products. We recommend requesting material samples before ordering.
2.2 Handmade Product Characteristics
All Tapín rugs are handmade using traditional Tibetan knotting techniques. As authentic handcrafted pieces, they possess natural characteristics that are evidence of quality, not defects. Final dimensions may vary up to 5% from specifications. Dyed colors may vary up to 5% from samples, and undyed colors may vary up to 5% from samples due to animal, season, and altitude variations. Hand-dyed yarns show subtle shifts between batches. Initial fiber shedding is normal during first months. Occasional yarn tufts may rise above pile surface (sprouting). Slight irregularities in pile height and natural shading from pile direction changes are inherent to hand-knotting. All natural fibers age and develop character over time, responding to humidity and temperature. By placing an order, you acknowledge and accept these natural variations as integral to handmade luxury.
2.3 Made-to-Order Production
Every Tapín rug is made specifically to order. No ready-made stock exists. Production begins only after order specifications are finalized, 50% deposit payment is received, and order confirmation is sent. Current production timeline is 12-16 weeks from order confirmation and deposit receipt. For rugs over 10m², production time may be longer due to increased complexity. This timeline reflects the time required for skilled artisans to hand-knot each piece using traditional techniques.
2.4 Custom Orders
All designs can be customized in size, color, or material composition. Custom orders require a sample approval process before production begins, extending the total timeline. The process: submit specifications, we create samples, you review and approve samples, 50% deposit payment required after approval, production begins after deposit received, standard 12-16 week timeline begins after sample approval and deposit payment. Custom specifications must be confirmed in writing before production begins. Once production starts, no modifications can be made.
2.5 Product Availability
All products are made to order and therefore always available, subject to artisan workshop capacity, material availability, and confirmation of specifications. In rare circumstances where production cannot be completed as specified, we will notify you immediately, offer alternative solutions or timeline adjustments, and provide a full refund of all payments received if no acceptable alternative exists.
3. ORDERING PROCESS
3.1 Placing an Order
Select products, specify customization, provide delivery details, and complete payment through our secure system. Upon successful deposit payment (50%), you receive email confirmation containing order specifications, deposit amount, remaining balance due, and estimated production date. This confirmation forms a binding contract.
3.2 Contract Formation
A binding contract is formed when: you submit a complete order, 50% deposit payment is successfully processed, and Tapín sends order confirmation via email. Orders are not binding on Tapín until confirmation is sent.
3.3 Modifications and Cancellations
You may modify or cancel within 24 hours of confirmation by contacting info@tapin.studio. After 24 hours, production preparations begin and no modifications or cancellations are possible.
3.4 Right to Refuse Orders
Tapín reserves the right to refuse any order before confirmation in exceptional circumstances (suspected fraud, incomplete information, payment disputes, inability to meet requirements, or technical errors). If refused after deposit payment, full refund processed within 14 business days.
4. PRICING AND PAYMENT
4.1 Prices and Currency
For EU customers, prices are displayed in Euros (€) and include applicable local VAT.
For international customers, prices are displayed in local currency and exclude local VAT, duties, and customs charges. These taxes, duties, and customs charges are entirely the customer's responsibility and must be paid upon delivery. You are liable for all import costs in your country. All prices include the cost of the hand-knotted rug and free worldwide shipping.
4.2 Payment Methods and Security
We accept credit cards (Visa, Mastercard, American Express) through secure 3D Secure protocol. All payment transactions are processed through secure, encrypted payment gateways. Tapín does not store complete credit card information.
For credit and debit card payments, we use secure payment gateways with 3D Secure authentication (Verified by Visa and Mastercard SecureCode). This additional security layer requires authentication through your card issuer before transaction approval. Your payment information is transmitted directly and encrypted (SSL) to the financial institution. We never have access to your complete card details.
4.3 Payment Terms
A minimum deposit of 50% of the total order value is required before production begins. Your order enters production only after 50% deposit payment is successfully processed, all order specifications are confirmed, and order confirmation is sent. Production does not start until deposit payment has been received and cleared.
The 50% deposit represents a genuine pre-estimate of costs incurred, including design development, material allocation, artisan scheduling, production preparation, and production start.
The remaining 50% balance is due after your rug completes production and passes quality inspection at our Amsterdam studio, before shipping to you. You will receive an invoice for the final payment when your rug is ready for shipment.
Invoices and quotes are valid for 30 days from date of issue unless previously agreed. If payment is not received within this time, we may need to reissue the invoice with updated terms.
For custom and made-to-order rugs, once the deposit has been paid and production has started, the rug is non-returnable and non-refundable unless there is a fault with the rug covered under our warranty. The 50% deposit may only be refunded if you cancel within 24 hours of order confirmation, before production preparations begin.
4.4 Payment Failure
If deposit payment fails or is declined, you will be notified immediately, the order will not be confirmed or processed, and you may attempt payment again or contact us for assistance.
If final payment fails or is not received within 30 days of invoice, your order will remain on hold and the rug will be retained by Tapín until full payment is received. We may need to reissue the invoice with updated terms.
Extended non-payment (beyond 90 days) may result in order cancellation with forfeiture of your 50% deposit. In this case, the rug remains property of Tapín and you forfeit all rights to the rug and your deposit.
4.5 Invoicing
An invoice for the 50% deposit will be provided via email upon order placement. An invoice for the remaining 50% balance will be provided via email when your rug completes production, passes quality inspection at our Amsterdam studio, and is ready for shipment. For international customers, final invoices will include applicable customs values and documentation. All invoices are valid for 30 days from date of issue unless previously agreed. If payment is not received within this period, we may need to reissue the invoice.
5. DELIVERY AND SHIPPING
5.1 Production and Delivery Timeline
Production time is 12-16 weeks from order confirmation and deposit receipt (see section 2.3 for complete production details). After production, your rug arrives at our Amsterdam studio for quality inspection before shipping to your address. Free worldwide shipping is included in all prices.
5.2 Ownership and Risk Transfer
The rug remains property of Tapín until full payment is received (both 50% deposit and 50% final payment). Goods will not be shipped until the total balance has been paid.
Risk transfers to you upon delivery to the address you provided. Until delivery, we bear the risk of loss or damage during shipping. Tapín maintains insurance on all shipments until successful delivery.
5.3 Complete Shipping Information
For complete details about delivery procedures, international shipping, customs documentation, signature requirements, damaged shipments, and all shipping-related matters, please see our Shipping Policy.
6. RETURNS AND CANCELLATIONS
6.1 No Returns Policy
All Tapín rugs are made specifically to your order and cannot be resold. We do not accept returns or exchanges on completed rugs. Once production begins (after the 24-hour cancellation window), your 50% deposit is non-refundable and the rug is non-returnable, except for manufacturing defects covered under warranty or properly documented shipping damage.
6.2 24-Hour Cancellation Window
You may cancel your order for a full refund of your 50% deposit within 24 hours of order confirmation by contacting info@tapin.studio. After 24 hours, production preparations begin and cancellations are no longer possible.
6.3 EU Consumer Rights
Under EU Consumer Rights Directive (2011/83/EU) Article 16(c), custom-made goods are explicitly excluded from the standard 14-day withdrawal right. Because every Tapín rug is made to your specifications, standard EU withdrawal rights do not apply. The 24-hour cancellation window is provided as a courtesy.
6.4 Exceptions and Complete Policy
Returns are accepted only for manufacturing defects covered under warranty or damage during shipping. For complete details about returns, warranty coverage, and claim procedures, please see our Shipping Policy.
7. WARRANTY
7.1 Warranty Coverage
Tapín provides a two-year warranty against manufacturing defects on all rugs, beginning from the date of delivery.
Covered: Defects in construction or craftsmanship, material integrity failures, knot or binding failures from production issues, significant color loss from dye defects (not normal fading).
Not Covered: Natural variations in handmade products, normal wear from use, improper care or cleaning, staining or soiling, sunlight fading, pet damage, third-party modifications or repairs, issues after the two-year period.
7.2 Natural Characteristics (Not Defects)
Size variations up to 5%, color variations between batches or from samples (dyed and undyed colors may vary up to 5%), initial fiber shedding, slight irregularities in pile height, natural shading or pile direction changes, development of patina over time.
7.3 Making a Warranty Claim
Contact info@tapin.studio within the warranty period with: order number and delivery date, detailed issue description, clear photographs, and care/use information. We will review your claim within 5 business days.
8. LIABILITY AND DISCLAIMERS
8.1 Limitation of Liability
To the fullest extent permitted by law, Tapín's liability is limited to the purchase price paid for the product. We are not liable for indirect, incidental, or consequential damages, loss of profits or revenue, loss of data, business interruption, or personal injury (except where caused by our negligence).
Cannot be excluded: Death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
8.2 Your Responsibilities
You are responsible for: providing accurate ordering information, proper rug care and maintenance, verifying suitability for intended use, and compliance with local regulations.
8.3 Force Majeure
Tapín is not responsible for failure or delay due to circumstances beyond our reasonable control, including: natural disasters, war, terrorism, civil unrest, labor disputes (including at artisan workshops in Nepal), government restrictions, pandemic, transportation failures, supplier failures, fire, or accident.
During Force Majeure: obligations are suspended, timelines may be extended, we will minimize impact and communicate with affected customers. If a Force Majeure event persists for more than 90 days, either party may terminate the agreement. In such case, Tapín will refund any payments received that are not attributable to work already performed or production already completed.
9. INTELLECTUAL PROPERTY
All content on www.tapin.studio is owned by Tapín or licensed to us, including product designs and patterns, photographs and images, text and copy, logos and trademarks, website design and layout, and technical drawings and specifications. You may not copy, reproduce, or distribute website content, use product images for commercial purposes, modify or create derivative works, remove copyright or trademark notices, or use Tapín trademarks without permission. We grant you a limited, non-exclusive, non-transferable license to view website content for personal use, print product pages for your purchase decision, and share product links via social media (not images). © 2025 Tapín. All rights reserved.
10. PRIVACY AND DATA PROTECTION
10.1 Data Collection and Processing
We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws (including GDPR). Information collected includes: name and contact details, delivery address, payment information, order history, and device information.
10.2 Third-Party Processors
Our Services are hosted by Shopify, which processes personal information as both service provider and independent data controller. Your data may be transferred to countries outside your residence, including the United States. We ensure appropriate safeguards are in place.
For Shopify's data practices, see the Shopify Privacy Policy.
10.3 Your Rights
Under GDPR and applicable laws, you have rights to: access, correct, delete, object to processing, restrict processing, data portability, withdraw consent, and opt-out of marketing. Contact info@tapin.studio to exercise these rights.
10.4 Complete Privacy Information
For complete details about data collection, use, protection, retention periods, and your rights, see our Privacy Policy and Cookie Policy.
11. DISPUTE RESOLUTION
Governing Law: The Netherlands
Jurisdiction: Courts of Amsterdam, The Netherlands
EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr/
Before formal proceedings, contact us directly at info@tapin.studio. Most concerns can be resolved through direct communication.
12. GENERAL PROVISIONS
12.1 Entire Agreement
These Terms, together with our Privacy Policy and order confirmation, constitute the entire agreement between you and Tapín.
12.2 Severability and Waiver
If any provision is invalid or unenforceable, it shall be limited to the minimum extent necessary; remaining provisions remain in full force. Failure to enforce any provision does not constitute a waiver.
12.3 Assignment
You may not assign your rights or obligations without our written consent. Tapín may assign its rights and obligations to any third party.
12.4 Updates and Language
We reserve the right to update these Terms at any time. Material changes will be communicated via email. The version in effect at order placement governs that transaction.
Last updated: February 4, 2026
Language: English version prevails in case of translation discrepancies.
13. CONTACT INFORMATION
For questions, concerns, or support: info@tapin.studio | www.tapin.studio
Complaints: Contact info@tapin.studio with your order number, detailed issue description, and supporting evidence (photos if applicable). We will acknowledge receipt within 2 business days and investigate and respond within 5 business days. If unresolved, you may escalate through dispute resolution channels.
14. SPECIAL PROVISIONS
Special terms may apply for interior design professionals, architects, and trade customers. Contact info@tapin.studio for information about professional programs, trade accounts, and project-specific terms. Complex custom projects requiring significant design development may require separate agreements. Contact us to discuss bespoke project terms.
ACCEPTANCE
By placing an order through www.tapin.studio, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Sale. If you do not agree to these Terms and Conditions, please do not place an order through our website.
Tapín VOF
KVK 92848990
info@tapin.studio
www.tapin.studio
These Terms and Conditions were last updated on February 4, 2026 and are effective immediately for all orders placed after this date.